Updated 25th January 2024

Our contact details

Name: Derwent Valley Solutions Ltd

Address: 4 King Square, Bridgwater, Somerset,

Phone Number: 0117-223-2166

E-mail: hello@derwent-valley.com

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details, and business details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Purchasing products or services

• Ongoing support of products or services

We use the information that you have given us in order to

• Process your purchases

• Provide support to you for the products and services you have bought].

We will not share this information with anyone or any other organisations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting:

Derwent Valley Solutions at: hello@derwent-valley.com

(b) We have a legitimate interest.

How we store your personal information and for How Long

Your information is securely stored.

We keep Personal identifiers, contacts and characteristics data for a maximum of 5 years beyond the length of any contracts in place with our customers. We will then dispose your information by securely deleting it from out systems and shredding any documents

Your data protection rights

Under data protection law, you have rights including:

 - Your right of access - You have the right to ask us for copies of your personal information.

 - Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 - Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

 - Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

 - Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

 - Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 - You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@derwent-valley.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@derwent-valley.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk